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FAQ

Frequently Asked Questions

Quick answers to the questions we hear most from imaging service providers and hospitals.

What is your minimum order quantity (MOQ)? +
No MOQ. Whether you need a single replacement part or a full set of components, we are happy to fulfill your order. There is no minimum purchase requirement.
How long does shipping take? +
Ships within 48 hours for all in-stock items. Delivery in 3–7 business days worldwide via express courier (DHL, FedEx, or UPS).
What payment methods do you accept? +
Bank Transfer, PayPal, and Western Union. For established customers and larger orders, we can also discuss flexible payment terms. Contact us for our bank details and proforma invoice.
Are the parts tested before shipping? +
Yes — 100% bench tested. Every part undergoes a full diagnostic bench test under load conditions before it is graded, tagged, and packed. A test report is available on request.
Can you source parts that aren't listed on your website? +
Yes, within 3–5 business days. Send us the part number, brand, and model. If we don't have it in stock, our sourcing network can usually locate it within a few business days and provide a transparent quote.
Do you offer technical support after purchase? +
Yes — free remote support. Our engineering team provides complimentary remote installation guidance and troubleshooting assistance for every part we sell, for the lifetime of the part.

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